Policy Return Deadline:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.
Packaging and Shipping:
- Place the item in its original packaging, ensuring all tags and labels are intact.
- Include the return authorization form and any supporting documentation.
- Use the prepaid shipping label (if provided) or arrange shipping as per the provided instructions.
Return Costs
- For Defective or Incorrect Products: Returns are free of charge when the item is damaged, defective, or incorrect.
- For Change of Mind: Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse. We do not charge a restocking fee.
Return Timelines (If Applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Return Address
Send all approved returns to: Sandfield House, Failsworth, Manchester, M35 0BN, UK
Late or Missing Refunds (If Applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.
Exchanges (If Applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.
We make sure to answer all emails within a 24 hour timeframe.
Shipping:
To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Questions?
Visit our FAQ page
contact us;
Email: letizia@intrinsicglow.com
Phone: +44 7460460802
